Call Center Survey

Thank you for calling our customer service department. Please share your feedback by filling in the information below.

* Date of Call (MM/DD/YYYY)    Time of Call (HH:MM)
* Briefly describe the issue that caused you to contact customer service.
* About how long did you have to hold before speaking with a representative?  Didn't have to hold at all One minute or less 1-5 minutes 6-10 minutes More than 10 minutes
* From the time you first spoke with the representative, how long did it take to resolve the issue?  It was resolved immediately Less than a day 1-2 days 3-5 days More than 5 days The issue is still unresolved
* If your call had to be transfered to another representative or department, were you transfered correctly on the first try?  Yes No
* Please evaluate the representative you spoke with    Strongly Agree Agree Neutral Disagree Strongly Disagree Eager to help Knowledgeable Polite Spoke clearly Understood my issue
* How many calls to customer service did you have to make before the issue was resolved?  1 2 3 4 or more The issue is still unresolved
* Overall, how satisfied were you with customer service?  Very Satisfied   Satisfied   Neutral   Dissatisfied   Very Dissatisfied
* Comments  Please tell us about yourself:
Name
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City
State	Select New York Florida
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